FAQs
Calling
Card FAQ:
DIRECT™
Service FAQ:
Rewards FAQ:
Can
my card be used to call other
countries?
You can call to over 200 countries
from the US with our calling cards.
Are the
lines clear and what carrier do
you use?
ValuCom believes in delivering
high quality connections at the
lowest rates. We use only top
tier carriers and state-of-the-art
platforms to complete your calls.
How long
is the Pin # valid for?
All of our Cards carry an expiration
date. The approximate expiration
date is one year or less, from
the date of purchase. Cards expiration
dates are issued with the pin
number.
Can you
receive the same low rates using
a cell phone?
With our service, your
long distance rates will always
remain the same whether you call
from home or a cell phone. (However,
when using your cell phone you
will be subject to the usual air
time and roaming charges as charged
by your service provider).
Can you
receive the same low rates calling
a cell phone?
If you prominently call
cell phones in India, we would
recommend using one of our VC
Freedom lines, which provide lower
rates to cell phones. (Please
view rates for other countries)
Are there
any additional charges when using
a pay phone?
In accordance with FCC regulations there is an additional charge for using pay phone of 89¢.
This charge is not a reflection
of ValuCom's rate schedule. This
charge is deducted from your account
by the owner of the pay phone
and is not deducted by Valucom.
Can I get the
same pin# when its time runs out?
You can receive the same PIN#
with the order of DIRECT™
plans only.
How do
I receive my Card?
You will receive your
PIN # once all of your credit
card information has been verified
with our database. Once your account
has been set up, your pin# will
be displayed upon the point of
purchase. However you can receive
instant pins on the web if all
your information matches with
the credit card.
Are there
any hidden charges?
No, our products do
not have any hidden or additional
charges.
How is the effective rate calculated?
ValuCom's rates are calculate
by the industry standard system,
which is thus: Calculation of
rate = (denomination - surcharge
"if any" )/ (total minutes
on card)
My card is reading
"card is in use".
Does that means someone is using
my card?
No that does not mean someone
is using your card. It happens
when you are making multiple calls.
Sometimes your PIN engages the
next phone # before disconnecting
from the previous one. In other
cases the computer may lock up,
causing troubles with your PIN.
Most of the time the PIN will
unlock by itself in 20 min or
so. If you are experiencing troubles
with your PIN please contact us
at 888-825-8266/888-825-8227 during
office hours (9a.m-12a.m EST)
and our friendly customer service
representative can unlock your
PIN.
How do I purchase
a card?
We accept all major credit
cards, checks, money orders and
cashier's checks. You may
contact our sales representatives
toll free at 1-888-VALUCOM/
825-8266 to place an
order. If you
like you may fax us your check
at 1-972-980-3739. Or you may
mail your payment to
Value Communications Corporation
14911
Quorum Drive, Suite 140
Dallas, TX 75254
What is DIRECT™ ?
The
DIRECT™ Service uses Automatic
Number Identification ANI technology.
This means that you will no longer
have the hassles of switching long
distance carriers or dialing long
PIN numbers. With DIRECT™ simply
dial a toll-free number followed
by your destination number!
How will I be able to choose
different phone numbers to use this
service?
You can choose up to three phone
numbers that you call from most
frequently. For example, your
home, work, or cell phone number.
We will program these numbers
into our system so that you can
start your savings from these
selected phone lines. (You need
to set up only one common account
for all three numbers)
How is the DIRECT™ different
from the prepaid phone card I am
using now?
DIRECT™ is much more than
a normal prepaid phone card found
in a convenience/grocery store.
It gives you the savings of a
prepaid card along with the convenience
of one touch, hassle-free dialing.
All you need to do is dial the
toll free number and then the
destination number from one of
your chosen phone lines.
Do I have to switch my current
long distance carrier?
No. If you like you can keep your
long distance carrier. DIRECT™
will have no impact on your long
distance bill, since you access
the service using a toll free
number.
How easy is
it to recharge my DIRECT™ Account?
You can recharge your plan at
your convenience by either calling
our friendly customer service
support staff at 1-888-VALUCOM
or by visiting our customer oriented
web site at www.valucomonline.com.
How do I update my recognition
numbers?
If you would like to change a
recognition number, simply delete
the number that you want to replace
and then add
a new recognition number.
What is the Points Program?
The Points Program has been developed
to reward you each time you purchase
a card with ValuCom. For each dollar
spent ValuCom rewards you with valuable
points that can be used to purchase
products from our online catalog.
What determines my status?
There are 3 levels that can be
achieved with the points program
Silver, Gold, and Platinum. These
status's are measured by the total
dollar amount spent in the previous
year. Click
here to see the purchases needed
for each status.
How do I earn points?
Points are earned for each dollar
spent. You earn 8 base points
on each dollar. Bonus points are
determined by your status.
When do my points expire?
Points expiration take effect the
year after they were earned. The
points earned in the year 2003 as
bronze customer expire 12 months
from Jan 01, 2004. Points expiration
varies with each status.
How do I join the points program?
As a ValuCom customer, you will
automatically be entered into
our points program.
How can I use my points?
Points can be redeemed to purchase
products through our online catalog.
Save your points to purchase the
products you want.
If
you have any other questions that
are not covered above, please e-mail
us at support@valucomonline.com or call a friendly customer
service representative toll free
at
1-888-VALUCOM/ 825-8266.
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CUSTOMER
CENTER
