Can my card be used to call other
countries?
You can call to over 200 countries from the US with our
calling cards.
How does your system work?
We issue you a toll free # and a unique customer PIN #.
You simply dial the toll free # and listen to the prompt.
You will be instructed to enter your PIN #. Once your PIN
# is entered, you will be prompted to enter your destination
number. With the ValuCom cards, you can call over 200 countries
from the US.
Are the lines clear and what carrier
do you use?
ValuCom believes in delivering high quality connections
at the lowest rates. We use only top tier carriers (like
AT&T) and state-of-the-art platforms to complete your
calls.
How long is the Pin # valid for?
All of our Cards carry an expiration date. The approximate
expiration date is one year or less, from the date of purchase.
Cards expiration dates are issued with the pin number.
Can you receive the same low rates
using a cell phone?
With our service, your long distance rates will
always remain the same whether you call from home or a cell
phone. (However, when using your cell phone you will be
subject to the usual air time and roaming charges as charged
by your service provider).
Are there any additional charges when
using a pay phone?
In accordance with FCC regulations there is an
additional charge for using a pay phone. This charge is
not a reflection of ValuCom's rate schedule. This charge
is deducted from your account by the owner of the pay phone
and is not deducted by Valucom.
Can I get the same pin# when its time runs
out?
You can receive the same PIN# with the order of rechargeable
plans only.
How do I receive my Card?
You will receive your PIN # once all of your credit
card information has been verified with our database. Once
your account has been set up, your pin# will be displayed
upon the point of purchase. However you can receive instant
pins on the web if all your information matches with the
credit card.
Are there any hidden charges?
All charges are posted as is. Please feel free
to browse our rates section and see for yourself.
How is the effective rate calculated?
ValuCom's rates are calculate by the industry standard
system, which is thus: Calculation of rate = (denomination
- surcharge)/ (total minutes on card)
What is a connection charge?
The connection charge is a nominal amount that is deducted
from your card every time you place a call.
My card is reading "card is in use".
Does that means someone is using my card?
No that does not mean someone is using
your card. It happens when you are making multiple calls.
Sometimes your PIN engages the next phone # before disconnecting
from the previous one. In other cases the computer may lock
up, causing troubles with your PIN. Most of the time the
PIN will unlock by itself in 20 min or so. If you are experiencing
troubles with your PIN please contact us at 888-825-8266/888-825-8227
during office hours (8a.m-11p.m CST) and our friendly customer
service representative can unlock your PIN.
How do I purchase a card?
We accept all major credit cards, checks, money
orders and cashier's checks. You may contact our sales
representatives toll free at 1-888-VALUCOM/ 825-8266
or 1-888-VALUCARD/ 825-8227 to
place an order. If you like you may fax
us your check at 1-847-367-8760. Or you may mail your payment
to
Value Communications Corporation
1590 S. Milwaukee Ave., Suite 223
Libertyville, IL 60048
What is VC DIRECT™ ?
VC DIRECT™ is a new and innovative revolutionary long distance
service that provides low rates to call over 200 countries
at significant savings. You can now dial overseas without
the hassle of a calling card or PIN numbers using the newly
launched VC DIRECT™ Service at 30-50% lower rates compared
to other direct dial services.
How does VC DIRECT™ Service work?
A. The VC DIRECT™ Service uses Automatic Number Identification
ANI technology. This service provides our customers the
simplicity of direct dialing at significantly lower rates.
This means that you will no longer have the hassles of switching
long distance carriers or dialing long PIN numbers. With
VC DIRECT™ simply dial a toll-free number followed by your
destination number!
How will I be able to choose different
phone numbers to use this service?
A. You can choose up to three phone numbers that you call
from most frequently. For example, your home, work, or cell
phone number. We will program these numbers into our system
so that you can start your savings from these selected phone
lines. (You need to set up only one common account for all
three numbers)
How is the VC DIRECT™ different from
the calling card I am using now?
A. VC DIRECT™ is much more than a normal calling card found
in a convenience/grocery store. It gives you the savings
of a calling card along with the convenience of one touch,
hassle-free dialing. All you need to do is dial the toll
free number and then the destination number from one of
your chosen phone lines.
Do I have to switch my current long
distance carrier?
A. No, you do not. If you like you can keep your long distance
carrier. VC DIRECT™ will have no impact on your long distance
bill, since you access the service using a toll free number.
Can I use multiple plans?
A. Currently, you cannot use both National Plan and City
Plan from the same phone numbers. However, you can choose
2 different phones to program two different plans. For example
you can have National Plan on your home phone and City Plan
on your cell phone.
Are international rates to cellular
phones different?
A. Depending on the country, rates to calls terminating
on mobile services may be slightly different.
What is the billing cycle?
A. You can choose from 3 minute or 1 minute billing Plans
depending upon on your calling patterns.
How much do I have to spend to get
the savings?
A. You can open your account with just $125 and it is valid
for 1 year. (You do not have to use all of it in one month.)
How easy is it to recharge
my VC DIRECT™ Account?
A. Recharging your VC DIRECT™ account is instant! You can
easily recharge your plan at your convenience by either
calling our friendly customer service support staff at 1-888-VALUCOM
or by visiting our customer oriented web site at www.rediffvaluecom.com
How much can I recharge my account
for?
You can charge your accounts in the increments of $125 ($250,$375,$500).
So if you spend more you can charge more on your account.
You can charge up to $500 on your account at anytime. If
you need to increase your credit limit, please call customer
service at 1-888-VALUCOM
Customers can rack up significant saving with the VC DIRECT™
™ Service because this is an all inclusive plan, which means
that there are no additional fees or taxes which is not
the case with your long distance service provider.
How do I update my recognition numbers?
VC Direct provides you with the convenience of changing
your recognition numbers(s), providing you with the same
savings from different locations.
If you would like to change a recognition number, simply
delete the number that you want to replace and then click
add recognition number.
What if I call multiple cities in a
country and they are not listed in the VC DIRECT City Plan?
If the cities that you call most often are not listed under
the city plan, we would recommend to use either National
I or III Plans. If one of the multiple cities that you call
is listed under the City Plan and the others are not, we
would recommend that you purchase both a City and a National
Plan. (This will provide you with significant savings and
allow for you to manage your phone bill).
Q.What is the Points Program?
The Points Program has been developed to reward you each
time you purchase a card with ValuCom. For each dollar spent
ValuCom rewards you with valuable points that can be used
to purchase products from our online catalog.
What determines my status?
There are 4 levels that can be achieved with the points
program, Bronze, Silver, Gold, and Platinum. These status's
are measured by the total dollar amount spent in the previous
year. Click here to see the purchases needed for each status.
How do I earn points?
Points are earned for each dollar spent. You earn 8 base
points on each dollar. Bonus points are determined by your
status.
How does my credit limit work?
The credit limit is determined at each status level. Each
time you move up in status you receive a higher credit limit
per month. If you want to increase your credit limit, all
that is needed is a supervisors approval to make another
purchase.
When do my points expire?
Points expiration take effect the year after they were earned.
The points earned in the year 2000 as bronze customer expire
12 months from Jan 01, 2001. Points expiration varies with
each status.
What does a Platinum Customer receive
that the others do not?
Our Platinum Customers are especially rewarded with their
own personal account manager. With their account manager
customers will be able to ask questions about their accounts.
Dealing with a personal account manager will eliminate any
purchasing discrepancies as well as increase your convenience.
How do I join the points program?
The Points Program is for all ValuCom customers. Just enter
your Customer Id and password to view your points information.
When did I start earning points?
Points started accumulating on all purchases as of Jan 01,
2000. View your points detail to see how many points you
have earned this year.
How can I use my points?
Points can be redeemed to purchase products through our
online catalog. Save your points to purchase the products
you want.
|
Office
Hours (CST)
|
| Regular Schedule |
Open
|
Close |
Open 7 days a week
|
Open:
8:00am |
Close:
11:00pm |
| Holidays Schedule |
Open
|
Close |
. Jan 1
. Memorial Day
. July 4th
. Labor Day
. Thanksgiving
Day
. Christmas Day
* |
8:00am
*Closed
|
1:00pm
|
|
|
If you have any other questions
that are not covered above, please e-mail us at support@valucomonline.com or call a friendly customer
service representative toll free at
1-888-VALUCOM/ 825-8266 or 1-888-VALUCARD/
825-8227.
CUSTOMER
CENTER
